When I think of a lack of customer service, the first thing that pops into my mind is working with someone at a business who just doesn’t care about their job. Generally, those employees are not striving to meet your expectations, let alone exceed them, on a daily basis. Why? Because to them, “it’s just a job.”
Have you ever heard someone say, “It’s just a job,” before? Have you ever said (or thought) it? I have heard that phrase many times and the people who say it usually don’t like what they are doing, or worse, don’t like (or respect) their employer and feel that they are not respected. Later this year, we will tackle employee issues.
Today, I want to plant the seed that a poor or indifferent attitude is the number one (#1) way to lose customers. Your customers/clients want to feel acknowledged, respected and appreciated. Are you and your employees living up to your customer’s expectations?
In the next few weeks, we will take a look at other ways you can lose a customer – or worse, never get them in the first place.